TERMS AND CONDITIONS ON
WOWPASS CARD SERVICE
Article 1 (Purpose)
The purpose of these Terms and Conditions is to define the rights, obligations, and liabilities between Orange Square Co., Ltd. (hereinafter “Company”) and a member and other necessary matters regarding the WOWPASS Card service and related services provided by the Company (hereinafter “services”).
Article 2 (Definitions)
The terms used in these Terms and Conditions shall be defined as follows, and any term not defined in this Article or these Terms and Conditions shall have the same meaning as defined in the Terms and Conditions on the Use of Electronic Financial Transactions and the “Electronic Financial Transactions Act” and other relevant statutes and regulations.
① The term “WOWPASS service” means the service provided by the Company for the issuance and management of electronic prepayment means.
② The term “WOWPASS Card” (hereinafter “Card”) means a form of payment issued by the Company as a means of access in the form of an electronic card, where an integrated circuit (IC) chip and a card operating program certified by the Company according to the technical specifications defined by the Company are embedded.
③ The term “WOWPASS member” (hereinafter “Member”) means a user account given by the Company to a person who signed up for membership to use the Card and various additional benefits provided by the Company through means specified by the Company, such as kiosks or mobile applications.
⑤ The term “WOWPASS mobile application” (hereinafter “mobile app”) means a mobile application provided by the Company so that the Member can check the Card’s balance, usage details, various benefits, etc. by registering the Card through email and password after signing up for membership.
④ The term “WOWPASS Card franchise merchant” (hereinafter “franchise merchant”) means a person who provides goods or services to users in service transactions and who is not an electronic financial business entity.
⑤ The term “innovative financial service” means a service designated by the Financial Services Commission as a service to which special regulation cases apply and refers in these Terms and Conditions to the Card, which is a prepayment card service for foreigners through unmanned currency exchange machines.
Article 3 (Issuance of Card)
① A Member of the Company’s WOWPASS membership may apply for the Card.
② Upon receiving an application for issuing the Card, the Company shall issue the Card to the Member after undergoing the examination and issuance procedures according to internal standards, provided that the Company may refuse to issue the Card or place a limitation on its usage if the applicant fails to meet the requirements for its issuance.
③ The Card issued upon the Member’s application shall include a transportation card.
Article 4 (Fees, Etc.)
① The Company may charge or discount the card issuance fee, membership registration fee, cash withdrawal fee, reissuance fee, overseas use fee, unmanned currency exchange fee, and other service fees (hereinafter “fees”) from the Member. Specific fee rates may vary depending on the Card type and Member.
② The Company shall give notice of further fee details through the Company’s kiosks or mobile app and shall obtain consent to access the bill details and amount in advance.
③ If the Member refuses to pay any of the abovementioned fees, services may be limited.
Article 5 (Ceilings, Etc. on Card)
① The maximum allowable amount on a registered card shall be KRW 2,000,000, and the maximum permissible amount on an unregistered card shall be KRW 500,000, according to Article 22 of the Terms and Conditions on the Use of Electronic Financial Transactions (Ceilings, Etc. on Electronic Prepayment Means).
② In the case of the Card being recognized as an innovative financial service, the ceiling for charging foreigners shall be KRW 1,000,000 as special cases of regulation apply to the service.
Article 6 (Issuance of Card)
① The Member may pay the price for goods or services to a franchise merchant depending on the Card type used by the Member. However, the Company may restrict Card usage when errors are likely to occur in using members’ Cards, such as when the computer system is off.
② The Member may pay the price described in paragraph 1 within the WOWPASS balance remaining in the Company’s electronic prepayment means. If the balance is insufficient, payment may be denied.
③ The Company may determine the ceiling on Card payments within the ceiling on the issuance of electronic payment means under the “Electronic Financial Transactions Act.” The Company may change the payment ceiling for each member, considering whether the member is a minor or meets the standards for the ceiling grant according to the operating policy.
④ The Member shall present the Card to the franchise merchant and sign the sales slip at the time of payment, provided that presenting the Card may be omitted if a franchise merchant has another method to confirm the Member’s identity in electronic commerce, mail-order sales, etc. or if the franchise merchant assumes the liability for the Member’s damages sustained as a consequence of the omission to present the Card and sign the slip.
⑤ If the Member revokes a payment to a franchise merchant after making the payment through the Card, the Company may refund it through the method mutually agreed upon by the Company and the customer under Article 21 of the Terms and Conditions on the Use of Electronic Financial Transactions (Revocation of Purchase of Electronic Prepayment Means, Refund, Etc.).
Article 7 (Use of Transportation Card)
① The Card issued upon the Member’s application shall include the functions of a transportation card, and the transportation card’s balance may be charged by the method provided by the allied transportation card issuer.
② The maximum amount that may be charged to a transportation card is KRW 500,000. The amount of one-time charging may be specified separately according to the Company’s policy and shall be notified to users through the Company’s mobile app or website.
③ No interest accrues on any amount charged to a transportation card.
④ In any of the following cases, the Company may restrict a user’s charging:
1. Charging a transportation card over the maximum charging amount
2. Any other technical or institutional problem that makes charging impossible
⑤ The balance recorded in a transportation card shall be expired by the extinctive prescription for the commercial claim under the “Commercial Act” after five (5) years from the user’s last date of charge or use.
⑥ Upon the user’s request for refunding the balance in a transportation card, the balance shall be refunded according to the “Terms and Conditions on the Use of Services” of the allied transportation card issuer. Such an amount may be refunded online and off-line (at railroad stations, convenience stores, automated teller machines [ATMs], etc.) as designated by the card issuer, and a specified amount may incur a refund fee.
⑦ The charging details of a transportation card can be checked online and off-line (at railroad stations, convenience stores, ATMs, etc.) as designated by the allied transportation card issuer.
⑧ Even after the Member’s Card is terminated or expired, the amount charged to a transportation card can be used until it is exhausted.
⑨ The allied transportation card issuer’s “Terms and Conditions on the Use of Services” shall govern all other matters regarding the transportation card.
Article 8 (Effective Period, Renewal, and Reissuance of Card)
① The Card’s effective period shall be five (5) years or at least five (5) years from the issuing month according to Article 19 of the Terms and Conditions on the Use of Electronic Financial Transactions (Effective Period of Electronic Prepayment Means) and shall be stated on the Card’s surface.
② The Company shall notify the Member of the Card’s effective period expiration at least thirty (30) days before the Card expires. If the Member does not object within twenty (20) days from the date of notification, the Company may issue a new Card with the renewed effective period stated thereon or may refuse to renew the Card if the Member fails to meet the requirements for renewal.
③ The Member may not use an expired Card or an existing Card that ceases to be effective because of renewal, replacement, or reissuance and shall destroy the Card immediately to render it unusable.
Article 9 (Restriction on Use of Card and Termination)
① If any of the following causes occur, the Company may restrict the Member’s Card usage until the cause is resolved:
1. If the Member makes a false statement regarding essential descriptions in the service application submitted by the Member;
2. If the Member enters the password over the prescribed number of times;
3. If there is a good reason to suspect or determine that a Card transaction is fraudulent or abnormal;
4. If the Member’s use of the WOWPASS membership is restricted or there is an accident report filed regarding the Member’s app or Card usage;
5. If the Member withdraws from the service;
6. If the Member is likely to sustain damage because of hacking or any other cause;
7. If any other technical or institutional problem occurs; or
8. If the Member requests to restrict or suspend the Card’s use.
② The Company shall inform the Member of the reasons for restrictions under the preceding paragraph, the period of restriction, etc., according to Article 13.
③ The Member may request the Company to cancel the Card through the Customer Center or the Company, etc., provided that the Company may suspend the Card’s cancelation if it is involved in an investigation by an investigative agency or there is an unsettled transaction with a franchise merchant or others.
④ Even after the Member’s Card is canceled at the Member’s request, the Member continues to hold the WOWPASS membership, but the Member’s Card is canceled simultaneously when the Member’s agreement on the use of service is terminated.
Article 10 (Theft, Loss, Etc. of Card)
① If an event, such as the loss or theft of the card, occurs, the Member shall immediately report it to the Company through its mobile app or Customer Center described below. The function of the “temporary suspension of the Card” option in the mobile app is as effective as a report on loss.
- Customer Center’s Telephone No.: 1833-5508
- Email: cs@orangesquare.kr
② Upon receiving a report under the preceding paragraph, the Company shall immediately suspend the Card’s payment, payment withdrawal, etc., on the Member’s behalf.
③ In any of the following cases, the Company may have the Member fully or partially bear the liability or claim damages from the Member:
1. If the Member intentionally causes the Card to be used fraudulently;
2. If the Member fails to sign the Card;
3. If the Member intentionally or negligently divulges the password for a mobile app account, etc.;
4. If the Member transfers the Card to another person (including family members and cohabitants) or offers the Card as security;
5. If the Member negligently exposes or neglects the Card;
6. If the Member intentionally delays a report on loss or theft to the Company without a justifiable reason;
7. If the Member makes a false report on loss or theft; or
8. If another person uses the amount charged in a transportation card after the Member reports loss or theft.
Article 11 (Objection to Card Use Amount)
① If the Member has an objection to a card use amount, he or she may file a complaint through the method specified by the Company within fourteen (14) days from the date of sale.
② Upon receiving a complaint from the Member, the Company shall thoroughly investigate matters related to the Member’s complaint and notify the Member of the results within fifteen (15) days according to Article 13.
③ If the Member is unsatisfied with the Company’s processing results, the Member may file a petition for mediation in the dispute related to the use of the Company’s electronic financial transaction services with the Financial Disputes Mediation Committee of the Financial Supervisory Service under the “Act on the Establishment of Financial Services Commission” or the Consumer Disputes Mediation Committee of the Korean Consumer Agency under the “Framework Act on Consumers.”
④ The Member or the Company shall be liable depending upon the mediation’s results in a dispute according to the petition filed under the preceding paragraph, provided that the preceding sentence shall not apply if either the Member or the Company files a civil lawsuit with the competent court against the mediation’s results in the dispute.
Article 12 (Guidance on, Amendment, Etc. of Transaction Conditions)
① The Company may provide the Member with additional services for a specified period. In any of the following cases, the Company may change the additional services even during the specified period:
1. If a change is inevitable because of the Company’s closure, bankruptcy, or management crisis or an allied company involved in additional services, a natural disaster, a sudden change in the financial environment, or any similar event or cause;
2. If the contract made with an allied company on additional services is terminated or amended without any cause attributable to the Company; or
3. If the Company changes additional services to promote the Member’s interests or alleviate the Member’s burden.
② If an event or a cause described in the preceding paragraph occurs, the Company shall notify the Member of such event or cause without delay according to Article 13.
Article 13 (Notification to Member)
① When the Company gives notice to the Member, it may be in writing, email, telephone, short message service (SMS), push service (push), or other means.
② In the case of giving notice to many unspecified Members, the Company may post the notice on the Company’s mobile app, website, notice bulletin boards, etc.
Article 14 (Provision, Utilization, and Notification of Credit Information)
① The Company shall strictly manage the Member’s credit information acquired in connection with this Agreement, as prescribed by relevant laws, and may exchange information with credit information collection agencies and allied credit information provider-users to the extent to which the Member has agreed on the provision and utilization of such information.
② If a franchise merchant requests the Company to provide the Member’s information in connection with a dispute between the franchise merchant and the Member, the Company may provide the franchise merchant with details on the Member and transactions, subject to the Member’s consent.
③ If a court, an investigative agency, a supervisory agency, or any similar institution requests the Company to submit information on the Member, transactions, etc., the Company shall handle such request according to relevant laws.
Article 15 (Duty to Notice Risks of Innovative Financial Services and Liability for Damages)
① The Company shall notify the Member in advance that the Card service provided to foreigners through unmanned currency exchange machines is an innovative financial service designated by the Financial Services Commission as a special regulation case and that unexpected risks may occur as it is still in test operation.
② The Company shall obtain the Member’s consent to providing services in test operation after giving notice of the risks under paragraph 1.
③ The measures taken under paragraphs 1 and 2 shall not affect the Company’s legal liability.
④ The Company shall be liable for the damage sustained by users because of the provision, discontinuance, etc., of an innovative financial service, provided that the preceding sentence shall not apply if the Company proves that such damage was caused by the Company’s intentional or negligent conduct.
Article 16 (Approval of Amendment of Terms and Conditions)
① If the Company intends to amend these Terms and Conditions, it shall post the Terms and Conditions’ provisions on the electronic system operated for relevant electronic financial transactions (or an electronic system that users can access easily if the Company has difficulty in posting them on the appropriate electronic system) at least one (1) month before the amendment, provided that if a Member objects, the Company shall assure the user that the Terms and Conditions’ amended provisions have been appropriately notified to the Member.
② Notwithstanding paragraph 1, when the Company urgently amends the Terms and Conditions following a statute or regulation amendment, it shall post the amended Terms and Conditions on the electronic system for at least one (1) month and notify Members thereof.
③ In the posting or notice under paragraphs 1 and 2, the Company shall include a statement to the effect that “the User may terminate the agreement after the Terms and Conditions’ amended provisions are posted or notified but by no later than the business day immediately before the amended Terms and Conditions take effect, and if the User does not object to the Terms and Conditions’ amended provisions, he or she shall be deemed to have approved the Terms and Conditions’ amended provisions.”
④ The Member may terminate the agreement on electronic financial transactions after the amended provisions of the Terms and Conditions are posted or notified no later than the business day immediately before the amended Terms and Conditions take effect. If the user does not object to the Terms and Conditions’ amended provisions, he or she shall be deemed to have approved the Terms and Conditions’ amended provisions.
Article 17 (Liability for Breach of Terms and Conditions)
The Company and the Member shall be liable for the damage caused by a breach of these Terms and Conditions.
Article 18 (Miscellaneous Provisions)
① Matters not stipulated in these Terms and Conditions and the interpretation of these Terms and Conditions shall be governed by the Company's Terms and Conditions on the Use of Electronic Financial Transactions, operating policies, relevant statutes and regulations, and commercial practices.
② In the case of electronic financial transactions, the Terms and Conditions on the Use of Electronic Financial Transactions shall take precedence.
These Terms and Conditions shall take effect on July 11, 2022.