Question 1

What should I do if I lost my WOWPASS card?

Accepted Answer

If your card is registered in the WOWPASS app, you can temporarily pause/unpause your card. (Settings --> Card Management --> Pause).

Then, another person who may have picked up your card is not able to use it. If you found your card, please unpause it from the app.

If you could not find your card, please visit a WOW Exchange kiosk and re-issue your card. You can still use the card balance of your previous card.

If your card is not registered in the WOWPASS app, please contact the customer support.

Question 2

Where can I find WOW Exchange kiosks?

Accepted Answer

WOW Exchange kiosks are located in more than 70 subway stations in Seoul, hotels, and tourist attractions.

You can check kiosk locations via:
https://www.wowexchange.net/exchange/location/list?lang=en_US

Question 3

Is there a WOW Exchange kiosk at airports?

Accepted Answer

A WOW Exchange kiosk is installed in Gimpo Airport, and Incheon Airport currently does not have available WOW Exchange kiosks.

If you arrive in South Korea via Incheon Airport, please do not purchase a Tmoney card and use an one-way subway ticket. Then, you can issue your WOWPASS card with a WOW Exchange kiosk, in popular subway stations such as Seoul Station, Hongdae Station and Myongdong Station.

Question 4

Where can I use the WOWPASS card balance?

Accepted Answer

You can pay anywhere in Korea such as shopping mall, cafe and restaurants, if card payment is accepted. (South Korea is a card society!)

* Tmoney can be used in only subways/bus/taxi/convenience stores, and WOWPASS card's IC chip can be used anywhere in South Korea.

Question 5

Where can I contact for customer support?

Accepted Answer

WOWPASS is running a real-time customer support in multiple languages.

Email: cs@orangesquare.kr

Phone: +82-1833-5508

Chat: www.wowpass.io

Customer Support: https://www.orangesquare.kr/wowpass-customer-service

Question 6

What is WOWPASS service and who is it for?

Accepted Answer

WOWPASS service is an All-in-One card service that solves all the inconveniences of currency exchange / cash payment / credit card / transportation card that foreigners experience when travelling in Korea.

Anyone travelling in South Korea who wish to travel more conviently and at a lower cost can enjoy the WOWPASS service.

*Currently, the WOWPASS service is open to foreign nationals only.

Question 7

Can I use Tmoney (transportation) function with the WOWPASS card?

Accepted Answer

You can use the Tmoney function with the WOWPASS card but it needs a separate top-up from the WOWPASS card top-up.

Question 8

How do I top-up the Tmoney (transportation) balance?

Accepted Answer

You can top-up the Tmoney balance at convenience stores or blue Tmoney kiosks installed at subway stations.

It is not possible to charge T-money with WOWPASS card, and you need to charge with KRW cash, so please prepare KRW cash to some extent. We recommend you to exchange cash or withdraw cash from your WOWPASS card balance at a WOW Exchange kiosk.

Question 9

How can I check Tmoney usage history and remaining balance?

Accepted Answer

You can check your Tmoney balance using WOWPASS mobile app.

If you have a phone without NFC function, you can still check your balance at convenience stores or blue Tmoney kiosks installed at subway stations.

Question 10

How can pre-registration event participants receive benefits?

Accepted Answer

To pre-registration event participants, we have sent an email to the registered email address regarding the confirmed benefits, coupon code and usage method.

If you have not received your email, please contact us through Customer Support.

Frequently Asked Questions